Industry- Specific VoIP Service Questions Answered

Meghana 10/09/2018No Comments VoIP

Curious about VoIP Communication Systems but don’t know where to start? Here’s your guide! IP Momentum has taken the liberty to answer some common client questions in details, ensuring a positive outcome of awareness amongst prospect business VoIP and call center VoIP users.
Check out the following answers well- explained for clarity on your end as start-ups, small-scale businesses, large-scale businesses and so on:

What can IP Momentum do for me?

IP Momentum is one of the VoIP providers in India with an objective in mind- to help thousands of businesses which vary in sizes, industries and any other way. This is the prime reason why we could become the best VoIP service, providing top quality of features and services across India and abroad.
Check out our range of bundle plans which are not just cost-effective but will ensure you find this the most cost-benefit oriented investment:

Customer service- top notch
Unlimited virtual faxing
Voicemail to email
HD music on hold
Acts as a productive tool
Direct calling
Conference calling- video and audio
Call recording and more

Industry- Specific Questions

I am in the Financial Service Industry. What can IP Momentum do for me?

IP Momentum can provide with multiple features which would definitely benefit your financial service business:
Auto- attendant- You do not have to sitting at work 24*7 when you have the auto- attendant feature provided by the VoIP solution provider. In fact, your caller can now use the auto- attendant function and the required department will automatically receive the call.
Automated calls– With quality IVR- Interactive Voice Recognition, you can now set up automated calls which will act as a personal reminder for you.
Virtual Faxing– Keep your company spacious with the help of virtual faxing system by VoIP solutions. This is a digital feature provided by VoIP providers and there is no need for you to have hard copies- look out for soft copies on your computer- send and receive faces the same way! Virtual faxing has helped several businesses not just space out but reduce the number of employees needed, maintenance of paperwork and so on.

I belong with the automotive industry. What options can you offer me?

I am in the education industry. What options can you offer me?

Improve student productivity with video and conferencing feature provided by VoIP providers. This also helps in having guest lectures take place from across the world.
Low-cost set- up, setting up infrastructure upgrades will make budget-friendly infrastructure changes at the educational institution and add upgraded features too
Scales with all- students, teachers, and other stakeholders

I am in the healthcare service industry. What options can you offer me?

Security and reliability- There are multiple IP Momentum customer service centers, ensuring your VoIP solutions if causing any issue will be fixed within 24 hours. Reason being, you’re in the healthcare industry, dealing with people going through extreme emergencies.
Communication anywhere- Broaden your network from one hospital branch to another, for example, in order to help all no matter where they are.

I am in the tech industry. What options can you offer me?

Multiple- channel communication- video, audio, voicemail to email and other ways are there to get in touch with colleagues, clients etc. in seconds, at the most affordable rates. Also, it eradicated unnecessary need of traveling across a country or countries.
Call recording shall help your company not just record conversations but, share as well as rate calls as well for effective call center VoIP experiences, client calls for quality customer solutions.
I am in the legal industry. What options can offer me?
The legal industry gets multiple clients calls each day- handle it effectively with IP Momentum’s VoIP solutions:
Maintain professional image with VoIP smart features by IP Momentum like auto attendant, voice recording and others. It keeps your firm or organization on the safe side too!
Faxing over IP is another essential feature the legal industries need because how else can you possibly

keep track of evidence in a smooth and organized way?

I am in the logistics industry. What options can you offer me?

Auto attendant and IVR can help not just direct calls to the right destination but, playback audio messages with extra information and marketing messages!
There is also utmost flexibility with VoIP solutions keeping it easy to add employees in the IP service link which come and go
Multichannel marketing must be the need of the hour for this industry so, enjoy other features like call forwarding, unlimited calling plans VoIP and more.

I am in the accounting industry. What options can you offer me?

Accounting, being a desk job also needs VoIP solutions- here’s how:
Go paperless with digitized faxes and information available in your computer.
Collaborate and keep in touch with your clients via not just virtual faxes but time to time calls made using global unlimited calling plans, video conferencing and so on.
Maintain professional image with VoIP smart features by IP Momentum like auto attendant, voice recording and others. It keeps things official!

I am a Non- Profit Organization. What platforms or VoIP solutions can you offer me?

Flexibility is the key because you never know when you can’t afford the VoIP service provider services. So, with IP Momentum, you can withdraw from any VoIP service plan opted for, ensuring no hidden fees charged. Also, you have the liberty to disconnect and reconnect IP phones with our 24*7 customer support or yourself- it’s that easy!
Auto attendant and IVR ensure you can keep your donors updated with anything happening in the NGO for utmost transparency.
Save 70% of your phone bills and get donors from across the world with effective plans in marketing and more.

I am in the real estate industry. What platforms can you offer me?

I belong with the Hotel Management Industry. What platforms can I be offered?

Click to call- Contact your prospect clients with the click of a button once they register a complaint, showing effective services. Click to call function also ensures emergency situations are covered, keeping all safe.
Music on hold- Keep your listeners entertained, especially when you have complicated doubts in the middle of a client call, ensuring professionalism in the eyes of your consumers.
Auto- attendant- You do not have to sitting at work 24*7 when you have the auto- attendant feature provided by the VoIP solution provider. In fact, your caller can now use the auto- attendant function and the required department will automatically receive the call.

I am in the retail industry. What platforms can you offer me?

Auto attendant and IVR ensure you can keep your donors updated with anything happening in the store or company for utmost transparency.
Music on hold- Keep your listeners entertained, especially when you have complicated doubts in the middle of a client call, ensuring professionalism in the eyes of your consumers.

Please note, no matter which industry your company belongs with, IP Momentum has features open to all- you can always customize your VoIP service plan and mix and match unlimited calling plans, features, IP phones headsets, and other features at any point of time during your relationship with us in no time, at the best rates.

The main reason behind VoIP getting threatened by the Government

Meghana 30/08/2018No Comments VoIP

As you know, PSTN has been in power since forever with regard to communication services. PSTN was known for its reliability, quality audio calls. However, it started and ended there. Communication services were stagnant for decades until VoIP services came with features like video conferencing, voicemail and other services. The way the world perceived communication changed with the development of VoIP services in the picture.

Challenges and Obstacles VoIP faced

Back in the 1990s, VoIP came into existence and did not build a good image due to lack of internet connectivity and affordability. PSTN calling services came higher. VoIP did not build its network due to a very simple reason- it never allowed its users to make phone calls free of cost. Later this was worked upon- one of the reasons why VoIP gained recognition.

About 2 decades later, VoIP boomed into the lives of professionals, homes and so on- all thanks to the availability of internet connection available worldwide. VoIP services also introduced new functionality (like click to call, multi-device ring etc.) However, that never guaranteed the success of VoIP or its consistency with regard to success. Due to criminal offenses committed using IP phones, security challenges, privacy invasion etc., authorities started questioning VoIP service providers in India, Dubai etc. Governments debated over the transition from PSTN to VoIP. In many countries, VoIP regulation doesn’t even exist yet even though service providers exist.

The Issue- Government versus VoIP

Globally speaking, countries like China, revolted against VoIP services. Countries, amongst themselves, have tried fighting out this discussion over retaining VoIP systems in countries like India or not. However, there’s been cases direct or indirect banning of VoIP services as it may have concerns with hostility.

What is it about VoIP that makes governments so nervous?

Very difficult to regulate: From the perspective of a regulatory body, new technologies have to be regulated but are hard to do so. Regulatory bodies need to be sure, well- trained and aware of how to govern such industries.

Let’s take the example of USA- for the longest time, big players in the VoIP market like IP Momentum took over communication and brought it up to another level. However, IP Momentum never had situations like cybercrime, hidden fees etc. Which is when VoIP services became popular across nations around the time 1990s.

Conclusion:

This level of interception is difficult to implement for VoIP since encryption technology does not have a back door, so to speak. Many governments have been trying for years to crack the most popular encryption algorithms. They’ve also tried to get software developers to install backdoors specifically for such a use, although it has been met with resistance. It is yet another reason for governments to view VoIP as a threat or risk. As VoIP looks set to replace the PSTN, government opposition is yet another challenge that the technology has to overcome.

However, VoIP has a bright future because of the benefits it has. In fact, VoIP services for MNCs, small companies, call centers etc. have been signing up for VoIP solutions since 2000 with exceptional improvement in ROI, in no time, at the most cost-effective prices. VoIP not just increased employment opportunities but, it helped improve the outreach of companies to foreign nations, cities etc. and become locally and globally effective at all levels.

Use VoIP to compete with the rest of the world, businesses

Meghana 30/05/2018No Comments VoIP

As you know, landlines are dying out. Rather, they’re long gone! In fact, about 10% international phone calls were being made using business VoIP when it started off. Imagine what the case is now, in 2018. Companies, individuals, everyone started wondering how big VoIP really is, what it really is and how it’s used. Was it something unconventional or really difficult and expensive or a trendsetter?

VoIP as a communication platform

Back in time when phone calls were made from one desk to another, it was a very limited set-up. It was all about being at the desk to attend one call at a time. The beauty of VoIP services is that it’s not tying up any employee, any individual to its physical desk. It’s like taking its desk everywhere along with himself with an upscale in productivity and more.

You go on a vacation with a holiday number via a VoIP service provider and you’re all set there as well. The result being, not one minute was wasted when it came down to communicating via VoIP solutions. Also, it cut down on major travel costs, time, energy and so much more.

VoIP world is was and never will be static in nature. It creates an environment for creating, developing and managing its surroundings and potential.

VoIP has potential– great potential. In fact, it can go beyond smartphones if worked upon rigorously.
Virtualization

This concept is not new to us but, it’s affordable when it comes to VoIP. Make unlimited calls anytime, anywhere with no restrictions. All you need to do is, pick out the global unlimited VoIP calling plans and you’re all set to build an inexpensive, risk-oriented and exciting business venture with the best kind of communication system, the virtual kind.

Portability

Look at countries like India, Africa, etc. Do you expect developing countries have spaces readily available like that in the USA? No. Reason? There are multiple but, the beauty of VoIP is that it is so convenient to bring it into business place. All you need is a plug point and a portable IP phone and you’re all set to make calls. In the case of cordless IP phones, the plug point are not necessary to be available! Use additional features provided by your VoIP provider and don’t pay extra- just continue working from anywhere, anytime- office or any other country.

Brand Building

Network with prospects from across the globe and build your brand. All you need is a database which VoIP obviously cannot provide you with and build your brand via telephonic marketing, communication and more.

Customization and Flexibility

You need to make calls for a specific duration of time, in specific countries. How can you do that in the case of VoIP? Request for a customized VoIP service plan, change your features, countries picked out, anything you want! Remember, the beauty of VoIP is its flexibility and never forget that.

Customer Services

Make calls to your customers whom your company lost due to a variety of reasons including lack of communication. Fix the mistakes your company made back then and be the change you want to see via the best customer service team and portable VoIP solutions along with the right VoIP headsets and IP phones!

Bottom line– VoIP is all about being intelligent- linking your brand to the rest of the world, networking, enhancing productivity levels and work ad so much more. Give your company a chance to grow, fix mistakes and use VoIP to compete with the rest of the businesses across locations.